When we started looking for a new house in Nashville, it was a frenzy! We started with a Realtor that was referred to us by a family member and we just weren’t getting the results we wanted – houses being shown, contacting us for updates, and most importantly the knowledge and effort by the Realtor. After about three months of frustrations, parting ways with our previous Realtor, and almost giving up hope, we contacted Jessi.
Afterwards, Jessi and Emily practically parted the seas to make us feel welcomed, important, and treated like we were their only client (when we are just one of many). They were extremely communicative and were able to provide so much needed guidance during our home buying process. We got the same expertise from both Jessi and Emily and were overjoyed with their dedication and friendliness.
We ultimately decided on buying a new home that needed to be built, which was a long process and had a variety of bumps along the way. With said “bumps” Jessi and Emily were on top of any concerns we had as well as being proactive with protecting us from being taken advantage of or misled by any new construction jargon. Jessi and Emily stayed course and were the most helpful with “Building a new home 101” stuff, explaining and reexplaining any of the home loan information, selection process for our construction design, so on and so forth until the actual closing day. They have continued to be available for our needs even AFTER being in the new home!
Jessi and Emily helped us so much. We never felt out of the loop, always constant contact (even with tiny questions), and always checking in with us along the way. They captured our first moments in our new home, shared our joy with completing the construction process, and we could not have been happier with our choice to use The Southbound Group.